Booking SystemBooking System
The two killers of any booking system: no-shows and double-bookings. Ours sends reminders, captures deposits, prevents collisions, syncs to Google Calendar, and optionally lets customers book via LINE in natural language.
What's included
Every engagement is built from scratch, not templated. Each item is tailored to your actual needs.
- 01Two-way Google Calendar / Outlook sync→
- 02LINE + email reminder channels→
- 03Deposit capture (local gateways + Stripe)→
- 04Double-booking prevention→
- 05Optional: conversational booking via LINE bot→
Scenarios
Common use cases for this service — to help you size the scope and expected outcome.
Fine-dining reservations
Trilingual booking + LINE conversational reschedules.
Medical aesthetic clinic
Multi-service, multi-practitioner scheduling with pre-consult forms auto-sent.
Taking bookings across phone, LINE and Instagram — something always breaks
Double-bookings ruin an evening
One booked via LINE, one by phone, one through Instagram DM — two parties show up for the same slot and you have to send one home. Every time, a brand dent.
No deposit = no-show epidemic
Free bookings invite no-shows. For fine-dining, aesthetic clinics, one-on-one services — a single no-show can cost thousands.
Customers can't reach you to reschedule
Customer wants to reschedule → phone unanswered → they just don't come. You lose them *and* the slot that couldn't be rebooked.
Forgotten reminders
Manually pinging everyone the day before is tedious and easy to skip — no-show rates creep up. Or you send reminders that go unread.
A system where customers book, reschedule and cancel on their own — 24/7
Core design: customers finish booking on their phone in two minutes, you see the whole day in one glance, and nothing gets missed, double-booked, or stuck on an unanswered phone.
Customer-facing
- Mobile-optimised booking flow
- Real-time availability (no "submit then told it clashes")
- Deposit capture (credit card / LINE Pay)
- Confirmation + reminders (24h and 2h before)
- Self-service reschedule / cancellation link
- Optional: conversational booking via LINE bot
Staff backend
- Daily / weekly schedule overview
- Two-way Google Calendar / Outlook sync
- Double-booking prevention
- Multi-staff scheduling (doctors, stylists, coaches)
- Customer CRM (birthdays, notes, allergies, preferences)
- Daily report: bookings, revenue, no-show rate
Integrations + automation
- LINE + Email reminders
- Auto e-invoicing (ECPay / NewebPay)
- Auto-attached Google Maps directions
- Win-back pushes (customers away for X months)
- Birthday / holiday offer automation
Four to five weeks; phone bookings cut in half
- Week 1
Workflow interview
How your bookings actually work — party size, slots, staff, edge cases, deposit strategy, no-show policy.
- Week 2
Design + customer-facing build
Customer-facing booking page, slot picker, payment, confirmation.
- Week 3
Backend + scheduling logic
Collision prevention, multi-staff scheduling, Google Calendar sync.
- Week 4
Integrations + live test
LINE reminders, invoicing, map links. You book through the system yourself to validate.
- Week 5
Launch + staff training
Training video, on-site staff walkthrough, notify existing customers about the new flow.
Custom build vs. SaaS — how to choose
Some businesses fit SaaS (EZTable, inline, Calendly); others need custom. Depends on special rules, multilingual needs, and how important brand experience is.
Full customisation, real-time slot updates, best performance.
If staff already use Google Calendar, bookings sync straight in.
LINE is where Taiwanese customers actually check messages — reminders should go there.
The single most effective no-show defense. ECPay for Taiwan, Stripe for international.
High deliverability, generous free tier.
For 1-on-1 services (consultants, coaches) that don't need customisation.
You're probably wondering
- Q01
Why custom if SaaS can do it?
Three cases warrant custom: (1) brand experience matters (high-end dining, luxury beauty) — SaaS UIs drag your positioning down; (2) special rules like multi-doctor scheduling or pre-consult intake; (3) multilingual + SEO needs, which SaaS usually handles poorly. - Q02
How much deposit is reasonable?
Varies by industry: NT$ 500-1,000/person for restaurants, 30-50% for salons, 20-30% or full for aesthetic clinics (depends on procedure value), 50-100% prepaid for consultations. Too high, people won't book; too low, no-shows don't hurt. - Q03
What if customers won't self-book?
Initial resistance is normal. Strategies: (1) make web booking required for new customers, grandfather old ones on phone; (2) small incentive for first web booking; (3) conversational LINE bot lowers the barrier. By month 3, ~70% shift online. - Q04
Will staff push back?
Yes. Fear is usually "new system I can't use" or "extra work." Remedies: (1) the new system *only simplifies* — no extra steps; (2) 30-minute on-site training; (3) we're on standby for the first 2 weeks. By week 3, staff usually say "glad we have this." - Q05
Can it integrate with existing POS / membership?
If the system has an API, yes. Common Taiwan POS systems (iChef, Dianma, Ken-Yi) expose APIs. Legacy systems without APIs need manual reconciliation — we usually recommend upgrading them alongside. - Q06
How much does no-show rate drop?
Real-world experience: deposit + two-stage reminders brings no-show rate from 15-20% down to 3-5%. For high-ticket industries (fine dining, aesthetic clinics), that's six to seven figures of revenue a year. - Q07
How are holidays / closures handled?
Backend handles holidays, special hours, staff leave. The system auto-blocks those slots so customers can't book them — no manual closing needed.